Refund Policy

Last updated: 1 October 2026

Thank you for using Sithmini (sithmini.com), operated by Apex Platforms (Pvt) Ltd. This policy explains when we refund membership fees and premium report fees, and how to ask for a refund.

What You Pay For

• Membership — a one-time fee that publishes one matrimony profile for a fixed period (currently 2, 3 or 6 months). The profile goes live as soon as payment is confirmed and our review is complete. Memberships do not renew automatically.
• Premium porondam reports — a per-report fee for a detailed marriage compatibility or wedding-timing report between two profiles. The report is generated and made available in your account shortly after payment.

Because both are digital services that begin immediately, refunds are limited to the situations below.

When We Will Refund

• Profile declined in review — if we decline to publish a profile for reasons other than a breach of our Terms (for example, we are unable to serve the profile subject's location), the full membership fee is refunded.
• Duplicate charge — you were charged more than once for the same membership or report because of a technical error. The duplicate is refunded in full.
• Service not delivered — payment was taken but the profile was never published, or the report was never generated, because of a fault on our side that we cannot fix within 3 business days.
• Removed by Sithmini without fault — if we remove or suspend a profile for a reason that is not a breach of our Terms by you (for example, we discontinue the service), we refund the unused portion of the membership on a pro-rata basis.
• Report generation failed — a premium report could not be produced because of a fault in our system. The report fee is refunded in full.

When We Will Not Refund

• You found a match, got engaged or married, or decided to stop searching before the membership ended. We are happy for you, but unused time is not refundable. You can pause or remove the profile at any time.
• You changed your mind after the profile was published.
• You did not receive interests, matches or responses. We cannot guarantee results.
• You paused or hid the profile yourself for part of the membership period.
• The profile or account was removed or suspended for breaching our Terms & Conditions, including false information, misuse of other members' details, harassment or soliciting money.
• The profile subject withdrew consent after a representative published the profile. The representative is responsible for obtaining consent before paying.
• You entered incorrect information. Most fields can be edited at any time from My Profiles; locked fields can be corrected by contacting support.
• A premium report was generated from birth details that were entered incorrectly, or you disagree with the astrological result. Reports are provided for guidance only.
• You bought a membership for the wrong profile. Memberships cannot be transferred, but contact us within 24 hours of payment and before the profile is published and we will try to help.

How to Request a Refund

Email support@sithmini.com within 14 days of the payment with:

• the mobile number or email address registered to your account;
• the profile title or the PayHere payment reference from your receipt;
• a short description of the problem.

Your invoices and payment references are available under My Billing in your account.

Processing Time

We review refund requests within 10 business days. Approved refunds are returned to the original payment method through PayHere. Depending on your bank or card issuer it may take a further 7 to 14 business days for the money to appear in your account. We cannot refund to a different card or account.

Chargebacks

If you raise a chargeback with your bank while a refund request is open, we may suspend the related profile until the dispute is resolved. Please contact us first; most issues are resolved faster that way.

Contact Us

Questions about this policy can be sent to support@sithmini.com.